Returns & Exchanges

At Strata, we want you to be completely satisfied with your home essentials. If a piece doesn't perfectly fit your space, we offer a hassle-free 30-day return policy for all items in original condition.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Carefully repackage your items in their original boxes with all protective padding to ensure they arrive back at our warehouse safely.

3

Attach Shipping Label

Print the prepaid return shipping label provided via email and securely affix it to the outside of your package, covering any old labels.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing